Salesforce Cutomization Services

CRM Customization Benefits

Orbi Infotech knows how you can win from Salesforce customization. Here’s the list of benefits obtained as a result of tailoring your solution to your business needs:

When you hire dedicated remote development team from Radixweb, you are instantly provided with access to our domain expertise and technology that can be tailored to your business project requirements and methodologies.

Revenue increase

. We automate multiple sales and customer service-related processes, such as providing discounts, following up on prospects, prioritizing cases. Depending on your business needs, we can use default Salesforce process automation functionality or code-based customizations to automate business processes of enterprise complexity. As a result, you’ll be able to better manage multiple sales territories, products and services and improve customer satisfaction.

High ROI.

.We know how to deliver a seamless user experience, which makes working with a Salesforce solution easy and helpful for sales managers and salespeople, customer service managers and agents.

Productivity increase

We practice a phased approach to solution delivery and provide you with a solution that works in compliance with your requirements, with the project’s costs kept under control. Thus, for large implementation projects, we can deliver core functionality first and complement it with additional functionality rolled out later on. In this case, customers may start using the solution as soon as possible and have the advantage of their initial needs satisfied in full. Alternatively, we perform one-time delivery, if it resonates with your business needs more..

Cooperation Models

To cater to each customer’s needs, ScienceSoft’s professionals offer several cooperation models.

One-time project

WIn case of one-time cooperation

• Considers the customer’s requirements (discussions with customers, documented requirements)
• Comes up with a relevant Salesforce customization plan.
• Tells how proposed customizations may help
• Implements the ideas on improving the customer’s solution.

Continuous support

Regardless, whether ScienceSoft provided the initial customization, or it was done by a third-party vendor, we may offer the following support and evolution activities:

• A comprehensive health check performed at the beginning of the cooperation.
• COngoing customizations, which help to meet frequently changing business needs.
• User training and support helping to adopt new system functionalities.
• Constant system monitoring and a timely performance check to ensure seamless work of the Salesforce solution and prompt response to potential performance problems.