Salesforce Consulting Services

Challenges We Solve

We find solutions to a number of challenges with Salesforce, including:

Low win rates due to an inconsistent sales process.

We make Salesforce Sales Cloud improve or fully transform your sales process. To ensure efficient process automation, we suggest using default Salesforce functionality or applying code-based customizations. It allows creating a well-structured sales process and showing how it’s followed, which guides sales reps on their way to closing deals. Thus, Salesforce consulting may bring a 26% win-rate increase and 28% sales revenue increase.

Poor customer service due to lengthy case resolution

.takes place after your business goals are clear. Now it’s time to choose Salesforce functionality (either default or custom) to achieve them.

Recommending the most suitable Salesforce edition

We can help you to improve your customer service quality exercising default or custom case management functionality of Salesforce Service Cloud. With our help, you’ll know how to leverage its mechanisms of automated case assignment, prioritization and escalation allow supporting your service agents’ productivity, which results in 31% quicker case resolution.

Designing sales, customer service and marketing processes in Salesforce Sales, Service and Marketing Clouds

Choosing the right edition means that you get your business challenges addressed without paying for unneeded features. We analyze your requirements and suggest an edition, which will be a perfect match for your business.

Low lead conversion rates

We show how to increase your lead conversion rates by creating efficient omni-channel marketing campaigns and enabling digital advertising with the Salesforce Marketing Cloud functionality. We will assist you in creating efficient customer communication scenarios. As a result, you’ll be able to engage with a large number of customers, treating each of them in a highly personalized way, which may lead to a 30% better lead conversion.